Terms & Conditions
1. Service Agreement
This Service Agreement confirms that GreenVenture Skills Hub Pte Ltd (“GVSH”) provides services to your organisation (“the Client”) as outlined in the terms and conditions herein. Mentions of “works”, “services” and “training” pertain to the specific training detailed in the quotation for training enrolment.
2. Scope of Training Services — WSQ Courses
- Designing and developing WSQ training programmes based on industry requirements and standards
- Conducting training sessions and assessments in line with WSQ guidelines
- Managing WSQ certification processes and regulatory compliance
- Monitoring effectiveness via feedback and performance metrics
- Collaborating with industry partners to keep WSQ programmes aligned with current trends
3. Scope of Training Services — Non-WSQ Courses
- Identifying training needs and designing customised non-WSQ courses
- Developing course materials, lesson plans and assessments
- Delivering training via a variety of instructional methods and technologies
- Evaluating impact on participants’ skills and performance
- Collaborating with subject matter experts and industry professionals
4. Payment Terms
All course fees must be paid in full immediately upon receipt of the invoice. The invoice itself is not a registration confirmation until payment is received. GVSH reserves the right to release reserved slots if payment is not received at least five (5) business days before course commencement.
5. Cancellation Policy
- Five (5) or more business days before commencement: 80% refund of the course fee
- Within three (3) business days of commencement: 50% refund
- Less than three (3) business days before commencement, or non-attendance: no refund
- Trainees who miss the start may still complete within the programme timeframe if minimum attendance is met
- All refunds are processed within seven (7) business days of confirmed cancellation
6. Required Documents at Registration
- Identification Card with Passport (international participants)
- Work Permit / S Pass / Employment Pass (foreign workers)
- NRIC / Passport (Singapore Citizens and Permanent Residents)
7. Rescheduling and Course Changes
Requests to change course date or type incur a $20 administrative fee if made at least three (3) business days before the original commencement date. Requests within three (3) business days are treated as cancellations (see Section 5).
8. Important Notes
- The invoice document is not a Course Confirmation.
- Singaporean / SPR participants applying for grants must use the Singpass app for attendance tracking and should install and set it up before the course.
9. Force Majeure
“Force Majeure” is an event that is not foreseeable and/or unavoidable and beyond the parties’ control, including but not limited to: outbreak of an infectious virus; haze, smoke and smog from fires in neighbouring countries; flood or adverse inclement weather; or any other event that endangers the life or health of persons working on the premises. Notification of cancellation will be given by email or letter; neither party is liable to the other for delay or failure of performance resulting directly from circumstances beyond its control.
10. Dispute Resolution
Parties will first try to resolve disputes amicably through negotiation or mediation; this is not a condition precedent to arbitration, and does not affect either party’s right to refer a dispute to arbitration at any time.
11. Indemnity
The Client/Vendor fully indemnifies the Company against all liabilities, losses, damages, costs and expenses (including legal expenses) arising from: breach of any warranty given in relation to the Goods and/or Services; claims of IP infringement arising from the Goods (except where due to compliance with specifications supplied by the Company); liability under applicable laws currently in force; acts or omissions of the Client/Vendor or its related persons in supplying, delivering or installing the Goods; acts or omissions of the Client/Vendor (or its employees, agents, subcontractors) in performing the Services; and claims, liabilities, damages, losses, judgments, suits, proceedings and associated costs (including full-indemnity legal costs), penalties and fines suffered by the Company, including loss or damage to property, injury, illness or death of any person in connection with the Agreement, breach or failure by the Seller, and non-compliance with applicable laws (unless caused by the Company’s negligence).
12. Limitation of Liability
The Company’s total liability under the Agreement and applicable law is capped at the amounts paid by the Company to the Seller for the supply of Goods and/or Services under the relevant Purchase Order. The Company is not liable for indirect or consequential loss or damage, including loss of profits or economic loss, to the maximum extent permitted by law.
13. Additional Requirements
- Dress code: long pants, shirts, closed-toe shoes (safety shoes where applicable). Shorts, slippers and sandals are prohibited.
- Certificates / passes must be collected within one week of course completion by the trainee or an authorised representative holding a company letter. Uncollected physical certificates / passes are discarded after one week (excluding e-certificates). Subsequent collection requests incur a $15.00 administrative fee per request.